Client Services · Donzella
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touch.
Our team is here to assist you with orders, inquiries,
and everything in between.
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All enquiries are forwarded directly to our team and answered within 24 business hours.
Quick answers
Frequently asked
Standard shipping within Italy takes 2–4 business days. European delivery is 4–8 business days. All orders are processed and dispatched within 1–2 business days of confirmation.
You may request a return within 14 days of receiving your order. Custom and personalised pieces are non-returnable. Please use our Withdrawal Form to initiate the process.
Yes. Through our Pendants Request service and UNICA by Donzella programme, we create bespoke pieces tailored to your specifications. Contact us directly to begin the commission process.
Once your order is dispatched you will receive a tracking number by email. You can also use our Order Tracking page at any time.
All Donzella jewellery is crafted in 925 sterling silver with premium gemstone and crystal settings. Each piece is quality-checked before dispatch. Full material specifications are listed on each product page.
Yes. Our Repair & Maintenance service covers cleaning, resizing, and restoration of Donzella pieces. Reach out via email or WhatsApp with photos of the item.