Client Services · Donzella
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Our team is here to assist you with orders, inquiries,
and everything in between.
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All enquiries are forwarded directly to our team and answered within 24 business hours.
Quick answers
Frequently asked
Once the courier collects your parcel, delivery takes 1-2 business days within Italy and 2-5 in the rest of the European Union. Fragrances leave our atelier within 1-2 business days; each jewellery piece is prepared for you in 10-15 business days. Shipping is always free.
Fragrances can be returned within 14 days of delivery, with the protective film intact. Solid gold jewellery is crafted to order and cannot be returned, but you can cancel it within 12 hours of purchase. Please use our Withdrawal Form to begin.
Yes. Through our Pendants Request service and UNICA by Donzella programme, we create bespoke pieces tailored to your specifications. Contact us directly to begin the commission process.
Once your order is dispatched you will receive a tracking number by email. You can also use our Order Tracking page at any time.
All Donzella jewellery is crafted in solid 18k gold with a galvanic finish, set with natural gemstones. Each product page states the exact materials, gemstones and construction. Every piece is quality-checked before dispatch.
Yes. Our Repair & Maintenance service covers cleaning, resizing, and restoration of Donzella pieces. Reach out to [email protected] with photos of the item.