Order & Shipping From our hands to yours

Every Donzella piece is finished by hand. The production time of each creation is indicated on its individual product page, together with a notice of immediate availability where the piece is held in stock and can be dispatched without a production phase.

Delivery times in the following chapters are added on top of the production time, and are calculated from the moment the parcel is collected by the courier. Once shipped, you receive an email with the full order summary and the tracking number.

Indicative delivery times once the order has left our atelier. Exact shipping cost, when applicable, is calculated at checkout based on weight, destination and chosen service.

Shipping is complimentary on every order above €100, regardless of destination and category, including solid gold pieces dispatched via Ferrari Group portavalori. Below this threshold, the shipping fee is calculated at checkout.

Hand-delivery by Donzella personnel for one-of-a-kind gold commissions is always included, regardless of order value, and is arranged directly with you by appointment.

Once your parcel has been collected by the courier, you receive an email containing the tracking number. If you placed your order while logged in, the full status is also available under My Account, Orders. As a guest, please keep the dispatch email for reference.

For technical and manufacturing reasons, an order cannot be modified once confirmed. Cancellation depends on the category of the order.

Return rights depend on the nature of the product, in line with the Italian Consumer Code (Legislative Decree 206/2005). Every return must be previously authorised by Donzella. Return shipping is at the client's expense unless authorised otherwise in writing.

To open a return, log in and select Request return on the relevant order, or write to [email protected] from the email used at purchase. We reply within 3 working days with the return authorisation.

Once the parcel reaches us, our atelier performs the verification checks required to validate the return. Where the return is accepted, the refund is processed using the same payment method used at purchase, within 14 days from the receipt of the returned goods (Article 56 paragraph 3 of the Italian Consumer Code).

The refund includes the product value and the original standard shipping cost. Supplementary or premium shipping options, customs duties and import taxes, and the cost of return shipping where borne by the client, are not refundable.