Trade-In A step forward

Trade-In requests are opened exclusively from your private collection in My Account, Collections. From there you select the piece you wish to trade in, indicate the new Donzella creation you intend to acquire, and submit a short appraisal request with photographs and the certificate code printed on your original certificate of authenticity.

Each request receives a dedicated reference in the format TRD-XXXXXX, which travels with the file from the first online appraisal to the final credit application.

The Trade-In is an upgrade programme by design. The new creation you select must be of a retail value strictly greater than the original purchase value of the piece you return. The credit recognised for the returned piece is applied to the new order, and the difference is settled at checkout.

The principle is curatorial, not commercial. Each Trade-In is a step forward in your relationship with the Maison, never a step sideways or back. It also ensures that pieces returning to our atelier do so with the intention of becoming part of a new chapter, not of leaving one closed.

For a meaningful first appraisal, the request must include the certificate code printed on the certificate of authenticity, a short written description of the current condition of the piece, and clear, well-lit photographs from multiple angles. Three to six images, with close-ups of stones, clasps, joints and hallmarked surfaces, are usually sufficient.

The product page or reference of the new Donzella creation you wish to acquire is also part of the request, and travels with the file throughout the appraisal.

The Trade-In credit is determined by our atelier on the basis of factors that include the original retail value of the piece, its current condition, the integrity of its materials and stones, the cost of restoration required to give it a future life, and the present market for the materials involved.

The cost of insured shipping to our atelier is deducted from the gross valuation, so that the net credit reflects the true value the piece represents for the Maison after logistics. This is transparently shown in the written valuation you receive.

The Trade-In credit can be applied exclusively to the new Donzella creation indicated in the request. It cannot be cashed out, exchanged, transferred to a third party, or held as a balance for future use.

Each Trade-In request involves a verification of authenticity. Should a piece submitted for the programme turn out to be not a genuine Donzella creation, but a replica, counterfeit or unauthorised reproduction, Donzella reserves the right to refuse the Trade-In, retain the item for the purpose of investigation, and pursue legal action under Italian and international intellectual property law, including the protections set out in section 6 of the Terms & Conditions.

This clause is not aimed at our clients in good faith, who are themselves the first victims of counterfeit goods. It is intended to protect the integrity of the Maison and the trust of every Donzella collector.

In addition to UNICA pieces, fragrances and non-Donzella items, the programme cannot accept pieces without the original certificate of authenticity, or whose certificate code we cannot verify in our records.

It also cannot accept pieces previously altered or repaired by third parties in a way that compromises the original design or the structural integrity of the creation, pieces in a condition that cannot reasonably be restored for a future life, and pieces with stones substituted by elements that are not consistent with the original specification.

In all such cases, we will explain the reason in detail and, where possible, suggest an alternative path, such as a repair under the 修复服务 service, or the acquisition of the new creation under standard conditions.